Kitchen Stuff Plus

I visit store on Sunday 19th November 2023 , it was a bad experience for the first time with me in your store . i have been purchasing for the last 18 years but never happened like this kind of customer service before .store located william Kitchen Road Scarborough. i was there around 2:31 pm. for return 1 item i was not satisfied but not used just open and bring it back open box with original packaging . your Clark 58109-EA auth by 56726-UR . an other your employer came besides counter, and she told me i have to pack back the item as i pick up . i said mam i bring everything with original packaging as mansion in your return policy and just open box so you can check everything is in packaging but she said you have to pack back . and her behavior was unacceptable, but i just said it's open box bcuz you can check . i work in many places and i never behave like this because we get training 10 customers behind 1 customer . some time customer wrong or their behavior not good, but we deal with them nicely, and after that, normally they say sorry because they were not happy for some reason. i noticed she was following when i was looking for other stuff in store. It's might be my misunderstanding, but i feel .i didn't ask her name or employer no its not my job .

I tend to stop by when I’m in the area, since it’s conveniently located in a series of surrounding plazas with other businesses. This location is perhaps the largest I’ve shopped at. During the pandemic, when I had to pick up my orders at the front entrance, the staff were quite dismissive and rude, but I’m happy to see improvements since then! I picked up some items as a gift for a couple, but also placed an online order, which arrived quickly. When I have to do a return, it’s easy and uncomplicated. It would be great though, if they offered the 20% discount online for loyal customers, instead of new ones.

This store is a Canadian classic that always carries a large variety of nice and quality houseware items for an affordable price. They usually have a seasonal section in the front of the store where you can find many discounts and novelties. The store is very clean and organized, very well lit and ventilated. Shopping experience is very nice! Staff is friendly too.

Excellent customer service at this location!! I was looking for a certain product and one of the staff, I forgot to ask his name, found it for me quickly and showed me the product in a detailed way . Surprisingly, when I was leaving , he said have a good day to me while he wasn't assisting me to check out but still made a point to say that, that's what I called great customer service!! I will look for him next time when I shop there again!! Pleasant visit !! other staff were also very attentive!!👍👍👍

I recently had an unfortunate encounter at Kitchen Stuff Plus that left me feeling disappointed and disheartened. While I have always enjoyed shopping at this store for its wide range of kitchen essentials, the incident involving the manager's discriminatory behavior has left a sour taste in my mouth. During a recent visit with a non-English speaking friend, we encountered a language barrier issue when he accidentally used the washroom which was closed. Understanding the situation, I approached the manager to explain the misunderstanding and apologize for any inconvenience caused. However, instead of displaying empathy or understanding, the lady manager (Joanna) responded in an unprofessional and rude manner. To my surprise, she made a derogatory comment stating that "Well this is Canada and you're supposed to know English." This response was not only offensive but also showcased a clear lack of cultural sensitivity and respect for diversity. It is disheartening to witness such behavior from someone in a managerial position who should be setting an example for their staff and customers. As a customer, I believe it is essential for businesses to foster an inclusive environment where everyone feels welcome regardless of their language proficiency or cultural background. Unfortunately, this incident at Kitchen Stuff Plus demonstrated quite the opposite. While I understand that misunderstandings can occur in any situation, it is crucial for managers to handle such incidents with professionalism and respect. Instead, this particular manager chose to perpetuate stereotypes and discriminate against individuals who may not be fluent in English. I hope that Kitchen Stuff Plus takes this feedback seriously and addresses this issue promptly. It is imperative for them to provide proper training on cultural sensitivity and customer service skills to their staff members, especially those in managerial positions. In conclusion, my experience at Kitchen Stuff Plus was marred by the inappropriate behavior displayed by the manager. Such discriminatory actions have no place in our society or within any establishment. I sincerely hope that steps are taken to rectify this situation and ensure that all customers are treated with respect and dignity, regardless of their language abilities.